This Privacy Policy describes how H2HSafetech Private Limited ("H2HSafetech", "we", "our", or "us") collects, uses, maintains, and discloses information from users ("User", "you", or "your") of the www.h2hsafetech.com website and H2HSafetech mobile application (collectively referred to as the “Platform”). This policy applies to all services, products, and features offered through the Platform for apartment complexes, residential societies, and gated communities.
1. Information We Collect
- We may collect personal identification information such as:
- Name
- Email address
- Mobile number
- Residential details
- Financial/payment-related information
- Login credentials
- Users may visit our Platform anonymously; however, refusal to provide certain information may limit access to specific services.
- We may also collect non-personal information such as:
- Device type
- Operating system
- Browser type
- IP address
- Usage patterns
2. How We Use Collected Information
H2HSafetech may use User information for:
- Providing society management services
- Processing payments and maintenance transactions
- Improving customer service and support
- Personalizing user experience
- Enhancing platform functionality
- Sending service updates via email or SMS
- Resolving complaints or service requests
- Legal and regulatory compliance
- Personal data is not shared with third parties except where necessary to provide Services or comply with legal requirements.
3. Data Security
We adopt industry-standard security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction.
Sensitive data exchange between Users and the Platform occurs over secure encrypted communication channels.
4. Cookies
Our Platform may use cookies to enhance User experience by storing preferences and improving navigation. Users may configure their browser to refuse cookies; however, some features may not function properly if cookies are disabled.
5. Sharing of Information
User information may be disclosed to:
- Authorized society administrators
- Employees or service providers
- Legal or regulatory authorities when required
- Access to data is restricted based on roles and responsibilities within the designated residential premises.
6. GDPR & DPDP Compliance
H2HSafetech Private Limited complies with applicable data protection laws including the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (DPDP Act), India.
By using the Platform, Users consent to the collection, storage, and processing of personal data for the purpose of delivering society management services.
Users have the right to:
- Access personal data
- Request correction of inaccurate data
- Request deletion of personal data
- Withdraw consent at any time
- Restrict or object to data processing
- Request transfer of their data where applicable
- Personal data will not be shared with third parties without consent, except:
- Where required for service delivery
- Where required by law or regulatory authority
- For legal compliance or dispute resolution
7. Data Retention Policy
H2HSafetech retains personal and operational data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.
- User account information is retained during active membership
- Billing and financial records are retained as per statutory requirements
- Visitor logs and complaint records may be retained for internal reporting and security
- Backup and system logs are retained for audit purposes
- Upon termination of services or deletion request:
- Personal data will be securely deleted or anonymized
- Legally required data will be retained securely for the prescribed duration
- All retained data is protected through industry-standard security practices and accessible only to authorized personnel.
8. Changes to This Policy
H2HSafetech reserves the right to update this Privacy Policy at any time. Updated versions will be posted on the Platform. Continued use of the Services after changes constitutes acceptance of such modifications.
9. Contact Us
For any privacy-related queries:
📧 Email: support@h2hsafetech.com